Questions people ask
Straight answers, including the ones that are not entirely in our favour. If yours is not here, ask us — we would rather answer it than have you guess.
Selling with us
What does it cost me?
Nothing upfront and nothing at all if it does not sell. We take 30% of the sale price when an item sells, and you keep 70%. Collection, photography, listing and storage are all included in that.
Do you buy my items from me?
No. We sell them on your behalf as your agent. They remain your property until a buyer takes them, and you can ask for them back at any time.
How do you decide the price?
We look at what comparable items have actually sold for recently, not what people are asking for them. Then we agree a figure with you before anything is listed.
Can I set a price I will not go below?
Yes, and we recommend it. That minimum stays confidential — buyers never see it — and we cannot accept an offer underneath it without coming back to you for a decision.
What if it does not sell?
You owe us nothing. We will discuss dropping the price, trying a different marketplace, or returning it to you.
Is there a minimum value?
Not a hard one, but we will tell you honestly if something is not worth the effort. We would rather concentrate on the items that actually make you money.
Collection and clearances
Do you collect?
Usually yes, in and around Grimsby, Scunthorpe, Lincoln, Hull. Give us your postcode and we will confirm before anything is agreed. Collection is included in the commission.
Can you clear a whole house or garage?
Yes, and it is the work we are best set up for. We come and look first at no charge, sort what is worth selling from what is not, take the lot away and account for every item separately.
Do you handle probate or estate clearances?
Yes. We work to your timescale and keep it low-key. Every item is logged individually, which matters when the proceeds have to be accounted for.
What about warehouse or business stock?
We take business closures and surplus stock. Volume is not a problem — the process is the same, each item logged and sold on its merits.
What will you not take?
Anything we cannot lawfully or safely sell, counterfeits, and goods whose ownership or provenance is doubtful. We would rather turn something away than take a risk with it.
Where things get sold
Where do you list my items?
Mainly Facebook Marketplace, plus eBay, Vinted and Gumtree where they suit the item. Listing in more than one place widens the pool of buyers, which usually means a better price.
Can I see my item listed?
Yes. Every item has a page on this site showing its photographs, description and links to wherever it is listed for sale.
Will my name or address appear anywhere?
Never. Listings show a general collection area only. Buyers deal with us, and nobody comes to your house.
Who deals with the buyers?
We do. Every message, question, offer and no-show. You hear from us when there is something worth hearing about.
Getting paid
When do I get my money?
Once the buyer has paid and the 14-day clearance period has passed. That window exists so you are not paid for a sale that then unwinds through a return or a failed payment.
How am I paid?
By bank transfer, with a statement listing every item, the price it sold for, our commission, any agreed costs and your total.
Are there any other deductions?
Only costs you authorised in writing beforehand, such as a courier for a large item. Each one appears as its own line on your statement. Nothing is deducted that you have not approved.
What happens if a buyer returns something?
The sale unwinds and that item leaves your payable balance. If you had already been paid, we contact you directly to agree how it is resolved.
Buying from us
How do I buy something?
Open the item page and use the link to whichever marketplace it is listed on, or make an offer directly through the site and we will come back to you.
Can I make an offer?
Yes. There is a "Make an offer" button on every available item. Give us your name, email, phone number and the figure, and we will put it to the owner.
Can I view something before buying?
Usually, by arrangement. Ask through the item page and we will sort a time.
Do you deliver?
Most items are collection, but we can often arrange a courier at cost for larger things. Ask before you buy and we will price it up.
Still not sure?
Ask us the thing you are actually worried about. A real person reads every message and you will get a straight answer, not a sales pitch.